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HomeHow To Order
How To Order
Shopping at jac&lou online is easy, just follow the steps below.
1. Select products from the product menu on the left hand side of the screen or via the Products dropdown on the top toolbar. Products can also be selected via the gallery slideshow.
All the styles that are available to buy from particular product categories will be shown as thumbnail images. Click on the image to access the individual item's product page where you will be given information on price, sizing, colour options and larger product images.
2. To place an order online you need to have browsed our products and placed items that you wish to purchase into your Shopping Bag. You can do this by simply selecting the size, colour and quantity of an item from the drop down menus provided on each product page. You then click on the ‘Add to Bag’ button.
You can keep browsing and continue to add items to your Shopping Bag. You can add, edit or remove items from your Shopping Bag at any time up until you place your order.
Please note that for each product, we let you know when a size or colour is currently out of stock. Please contact us by email to find out when we expect another delivery. Alternatively, you may wish to consider purchasing one of our other designs or colours.
3. Review the items you have chosen in your shopping bag. To change the quantity of an item in your shopping bag, please change the quantity number and press ‘Update’. Press ‘ Remove ’ to delete an item from your shopping bag.
Please be aware that when the item is in your shopping bag, another customer can still purchase it.
4. Proceed to ‘Checkout’ to finalise your purchases. Continue to follow the instructions and press ‘ Place Order’. The details of the order will be displayed on the screen. We will send an email confirming your order has been received. This is an automatically generated email and is not an order confirmation.
5. After selecting a payment method, you will either be directed to PayPal or given our direct deposit information. We will send a second email confirming your order with successful payment and delivery details.
A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your “Wish List” logging in with your email address and password. It’s perfect for a birthday or Christmas list to give your friends and family. The wish list does not hold inventory. If an item sells out it will be removed from your wish list. To create a “Wish List” you must be a member.
All orders are subject to acceptance and availability. Australian prices are inclusive of GST.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
