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HomePrivacy Policy
Privacy Policy
Website Privacy & Security Notice
jac&lou acknowledge that your privacy is very important. We are committed to respecting the privacy of your personal information and ensuring that we follow the privacy legislation that applies to our relationship.
Our policy for dealing with personal information that we collect through our website and the mechanisms we use to assist us in protecting the information we collect is set out below.
Throughout this policy, we refer to your 'personal information' which means information that identifies you as an individual or information that may be used to reasonably ascertain your identity. Your home address and home telephone number are examples of personal information.
The nature of jac&lou’s business is retailers of functional, affordable and comfortable clothing. Our clothing is mostly sold via the internet and promoted using a combination of electronic newsletters, emails and paper brochures.
The information about you which we may collect through the website includes:
- information collected when you subscribe to our newsletters (for instance, this may include personal information such as your name and email address);
- the content of electronic forms you submit via the website (for example delivery and payment information, including credit card details);
- any messages or comments you submit to us via the website, e.g. through an email or 'Contact Us’ form; and
- information collected when you participate in an online survey from time to time.
This information is used to enable us to process your order. We will also send you an email to confirm your order and we may need to contact you by phone or email if we have any questions in relation to your order. With your permission, we may also email you our jac&lou newsletter and any special promotional offers. In addition, we may collect data to assess customer satisfaction with our products and website that we rely on, to improve the service we offer our customers. WE WILL NOT SELL OR PASS ON YOUR DETAILS TO ANY NON-ASSOCIATED BUSINESS.
We may share personal information with other service providers including organisations that assist us by providing mail delivery or courier services for the purpose of delivering your order, catalogue or promotional material to you.
Protecting the safety of your credit card and personal information is important to us. Accordingly, we have implemented a number of security measures to maintain the security of our website.
We use the highest strength Secure Sockets Layer (SSL) 128 bit encryption to transmit your personal details with security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website's servers. Depending on your selection, our payment methods link you directly to a large national bank to securely process our customers online credit card payments or to PayPal.
However, shoppers should be aware that there are inherent risks associated with online transactions despite the precautions taken.
We aim to keep your personal information current. Should you need to access, update or modify your personal information profile including billing and shipping information please do so through the 'Profile' link that is on every page of our website.
If at any time you would like us to remove you from our email list, simply reply to the email with "Unsubscribe" in the subject heading, or email us at info@jacandlou.com.au .
A cookie is a small data file that websites often store on your computer's hard drive when you visit their site. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited.
We, along with many other commercial websites, use cookies but do not store personally identifiable information in your cookie. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. jac&lou also use your cookie to help us keep track of your order as you shop on our website. We may also use cookies to track the identity of the website you visited immediately prior to jac&lou. This information is used by us to help administer and improve our website and access to our website.
You can refuse cookies by turning them off in your browser. If you turn off cookies, we will be unable to track your order or enable you to make a purchase from jac&lou.
The website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:
Email: info@jacandlou.com.auAddress: Privacy Officer
jac&louPO BOX 409
SEAFORD VIC
AUSTRALIA 3198
ABN: 82 678 832 941
This Website Privacy & Security Notice is effective from January 2010.
